Satellite and TV System Installation & Support
Ltd offers a comprehensive digital Satellite, TV, IPTV and HDTV system installation and support service
for commercial customers.
TV aerial and satellite antenna installation
Digital RF television and radio distribution
Fibre TV distribution
Digital IRS distribution
HDMI High Definition TV distribution
IPTV (Video over IP) distribution
Video over Cat5e/6 structured cabling distribution
TV screen supply and mounting (plasma TV’s , LCD Screens, projectors)
Digital BSKYB, Freeview, Free to Air and analogue TV systems
Technical consultancy and system design
Equipment supply and integration
Project Management and logistics
Site survey and installation
Commissioning and staff training
MATV (Master Antenna TV) digital TV and radio distribution systems
SMATV (Satellite Master Antenna TV) digital Satellite, TV and radio distribution systems
Digital TV distribution (COFDM) of hotel information channel, foreign language channels and SKY premium
IPTV (Internet Protocol TV) TV, Radio and satellite distribution systems
HDMI (HD) distribution systems of SKY HD premium channels
SCCI Alphatrack manage the installation process from your initial brief and design to supply, integration and project
management and final installation using our experienced national network of field engineers.
Our Customer Support helpdesk manages all aspects of site management, from receipt of your service call
to the engineer arriving on site through to conclusion, using our specialist Call Management System
and experienced helpdesk staff.
Technical Consultancy and System Design
SCCI Alphatrack’s team of senior engineers can advise on the latest industry news and equipment to enable them
to recommend and design the right system solution for your needs.
Equipment Supply and Integration
SCCI Alphatrack’s in-house trade distribution company holds the latest products and vast amounts of stock to successfully
support demanding roll-out schedules. Integration and testing of equipment takes place within SCCI Alphatrack’s
workshops to ensure the highest level of quality and reliability.
SCCI Alphatrack’s project managers are a dedicated team specialising in the implementation and support of client
requirements throughout the United Kingdom, providing electronic schedules, progress reports, project
plans, method statements, risk assessments, inventory reports and attending project review meetings.
SCCI Alphatrack keeps you, the customer, informed every step of the way.
Site Survey and Installation
SCCI Alphatrack’s own Field Engineers are based regionally to allow for rapid response to customer requests. Our
Field Engineers are trained and equipped to meet stringent technical and Health & Safety requirements.
To support the latest technology each engineer, in addition to our specialist installation equipment,
carries a digital spectrum analyser and laptop PC.
Once the installation has been completed, SCCI Alphatrack will provide a detailed sign-off report, O&M and provide
the end user with the training required to get the best from the system.
SCCI Alphatrack’s Customer Support Helpdesk takes initial service calls and completes first line diagnostic checks.
Service calls are managed by the SCCI Alphatrack Call Management System that allows for the tracking of the call
from receipt to conclusion. Where required, customers are given Web access to the system interface to
view the progress of their service calls. The system also provides full statistics of on-site performance
against the service level agreement (SLA).
Customer Service Helpdesk, available 24hrs, 7 days a week, 365 days a year
National on-site support, maintenance and repair from our dedicated engineers
Ad-hoc or contract support
Planned preventative maintenance
Guaranteed response and fix times
Web enabled Call Management System with customer access
Technical Support Helpdesk
Service Levels & Response Times
Level 1: 4 hr response
Level 2: 8 hr response
Level 3: Next day response
Level 4: 3 day response
Level 5: Customer Service Plan to suit your needs.
Customers can place service calls 24/7, 365 days a year