Satellite and TV System Installation & Support

SCCI Alphatrack Ltd offers a comprehensive digital Satellite, TV, IPTV and HDTV system installation and support service for commercial customers.

System Solutions

TV aerial and satellite antenna installation
Digital RF television and radio distribution
Fibre TV distribution
Digital IRS distribution
HDMI High Definition TV distribution
IPTV (Video over IP) distribution
Video over Cat5e/6 structured cabling distribution
TV screen supply and mounting (plasma TV’s , LCD Screens, projectors)
Digital BSKYB, Freeview, Free to Air and analogue TV systems

Installation Services

Technical consultancy and system design
Equipment supply and integration
Project Management and logistics
Site survey and installation
Commissioning and staff training

Hotel TV/SMATV/CofDEM

MATV (Master Antenna TV) digital TV and radio distribution systems
SMATV (Satellite Master Antenna TV) digital Satellite, TV and radio distribution systems
Digital TV distribution (COFDM) of hotel information channel, foreign language channels and SKY premium TV channels
IPTV (Internet Protocol TV) TV, Radio and satellite distribution systems
HDMI (HD) distribution systems of SKY HD premium channels

SCCI Alphatrack manage the installation process from your initial brief and design to supply, integration and project management and final installation using our experienced national network of field engineers.

Our Customer Support helpdesk manages all aspects of site management, from receipt of your service call to the engineer arriving on site through to conclusion, using our specialist Call Management System and experienced helpdesk staff.

Technical Consultancy and System Design

SCCI Alphatrack’s team of senior engineers can advise on the latest industry news and equipment to enable them to recommend and design the right system solution for your needs.

Equipment Supply and Integration

SCCI Alphatrack’s in-house trade distribution company holds the latest products and vast amounts of stock to successfully support demanding roll-out schedules. Integration and testing of equipment takes place within SCCI Alphatrack’s workshops to ensure the highest level of quality and reliability.

Project Management

SCCI Alphatrack’s project managers are a dedicated team specialising in the implementation and support of client requirements throughout the United Kingdom, providing electronic schedules, progress reports, project plans, method statements, risk assessments, inventory reports and attending project review meetings.

SCCI Alphatrack keeps you, the customer, informed every step of the way.

Site Survey and Installation

SCCI Alphatrack’s own Field Engineers are based regionally to allow for rapid response to customer requests. Our Field Engineers are trained and equipped to meet stringent technical and Health & Safety requirements. To support the latest technology each engineer, in addition to our specialist installation equipment, carries a digital spectrum analyser and laptop PC.

Training

Once the installation has been completed, SCCI Alphatrack will provide a detailed sign-off report, O&M and provide the end user with the training required to get the best from the system.

Support

SCCI Alphatrack’s Customer Support Helpdesk takes initial service calls and completes first line diagnostic checks. Service calls are managed by the SCCI Alphatrack Call Management System that allows for the tracking of the call from receipt to conclusion. Where required, customers are given Web access to the system interface to view the progress of their service calls. The system also provides full statistics of on-site performance against the service level agreement (SLA).