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Background SCCI Alphatrack is a privately owned independent company and a leader in the commercial digital TV events broadcast multichannel content distribution and satellite communications industry since 1992. Since this time the company has enjoyed rapid growth developing a reputation for professionalism technical expertise superior quality and service. SCCI Alphatrack are a fully accredited IS090012008 quality assured company. We are also members of stringent industry bodies such as the CAI RDI Safe Contractor CHAS EXOR and many more. Project Management SCCI Alphatracks Design Procurement and Integration Management solutions use the latest technology and procure quality products from around the world to meet the needs of our customers. Detailed design drawings are produced for each system along with a bill of materials. Procured equipment is integrated and tested in-house by SCCI Alphatrack workshop engineers to ensure the highest build quality and acceptance testing. SCCI Alphatrack Project Management are a dedicated team specialising in the implementation and support of client system requirements throughout the UK providing electronic progress reports project plans method statements risk assessments inventory reports and attending project review meetings. Keeping customers informed every step of the way. Training SCCI Alphatrack Field Engineers are NVQ trained in addition to years of field and in-house training and equipped to meet stringent HS requirements and support the latest technology with laptop computers digital cameras GPSs spectrum analysers and specialist test equipment. Engineers are given Health Safety PPE PASMA IPAFF CSCS and quality training backed up with regionally based technical support quality supervision and Health Safety management. On-Going Support SCCI Alphatracks Customer Service Centre manages the day to day call centre technical support and onsite repair of large corporate customer networks. Service calls are managed using our call management system which tracks the call from receipt to conclusion ensuring contracted service levels are met. Broadcast management helpdesk and monitoring are also included in our Customer Service Centre. SCCI Alphatrack has introduced Remote Customer Access RCA which enables customers to view the progress of their outstanding service calls in real time via a web interface. Customer Care SCCI Alphatracks primary aim is to ensure the end users are satisfied with our work. All operatives are required and trained to work in accordance with the Companys Customer Care Policy. Our Customer Care policy requires operatives to provide a quality service throughout. All necessary precautions are taken to ensure the safety of residents visitors and the general public while work is in progress. Our staff are trained to respect the fact that their workplace is located in peoples homes and offices. All staff carry photo identification cards which must be produced at each visit. who we are what we can offer you 3 exorACCREDITED COMPANY SP203-1 OHSAS 18001 Registered HealthSafety Management 015 ISO 14001 Registered Environmental Management 015 ISO 9001 Registered Quality Management 015