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commercial advantages Customer Service Helpdesk available 24hrs 7 days a week 365 days a year National on-site support maintenance and repair from our dedicated engineers Ad-hoc or contract support Planned preventative maintenance Guaranteed response and fix times Web enabled Call Management System with customer access Technical Support Helpdesk Service Levels Response Times Level 1 4 hr response Level 2 8 hr response Level 3 Next day response Level 4 3 day response Level 5 Customer Service Plan to suit your needs. Customers can place service calls 247 365 days a year. IPTV network solutions SCCI Alphatrack specialise in providing comprehensive IPTV distribution network design and installation solutions based on utilising new or existing IP networks for Hospitality Corporate TV studio Education Exhibition Centre Call Centre and Financial Dealing Room customers. The SCCI Alphatrack IPTV system brings networked TV Radio and AV to both large and small organisations delivering a high quality multimedia distribution solution that is easy to use. IPTV is a quick efficient and economical way of providing vital information to the people who need it. SCCI Alphatracks IPTV solutions offer a robust and cost- effective means of distributing a large number of information channels to an unlimited number of screens and desktops. IPTV Topology Head-end equipment providing access to TV channels streaming VOD IP Telephone systems and general internet access User-end DVB-S idaptor TV gateway avediaServer Video Source IP Telephone Manager Internet Tridaptor Encoder idaptor IPTV Receiver TV Screen TV Screen projector idaptor isocket avediaCentre PC viewer PC Internet Access idaptor TriplePlay Receiver IP Telephone IPNETWORK 12